Privacy Policy

1. Introduction

Solace Wertek ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We may collect and process the following categories of information:

• Information you provide directly: such as your name, email address, phone number, and any other details submitted through contact forms, account registration, or correspondence with us.
• Usage and technical data: including IP address, browser type and version, device identifiers, pages visited, time spent on pages, and referring URLs, collected automatically as you interact with our website.
• Cookie and tracking data: information gathered through cookies and similar technologies, as described in Section 5 below.
• Communications data: records of correspondence if you contact us, including support requests or feedback.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and services
• Responding to inquiries, support requests, or other communications
• Improving, personalizing, and expanding our website and offerings
• Understanding and analyzing how visitors use our website
• Sending administrative information, updates, or marketing communications where permitted and, where required, with your consent
• Detecting, preventing, and addressing technical issues, fraud, or security concerns
• Complying with applicable legal obligations

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights and freedoms.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand visitor behavior. Cookies are small text files stored on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the website may not function properly without them. For more detail, you should consult a dedicated cookie notice if one is made available, or your browser's help documentation.

6. How We Share Information

We do not sell personal information. We may share information in the following limited circumstances:

• With service providers and vendors who perform functions on our behalf, such as hosting, analytics, or communications, under appropriate confidentiality obligations
• To comply with applicable law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of Solace Wertek, our users, or others
• In connection with a merger, acquisition, reorganization, or sale of assets, subject to standard confidentiality arrangements

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Retention periods will vary depending on the type of information and the purpose for which it is used.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on how our services and infrastructure are configured, information may be processed or stored in locations outside your country of residence. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided on our website. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the channels listed on our website.